Guest Service Representative - 6am - 2pm & 2pm - 10pm

Golder Hospitality; Whitewater (WI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Personal days off

Bonus plan

Holiday pay

Referral program

Wellness day

Employee discount

Team culture

Growth opportunities

Job summary

Fairfield Inn & Suites is seeking a friendly Guest Service Representative to greet guests, check in/out, and handle reservations in a fast-paced hotel lobby. This role requires excellent communication, attention to detail, and the ability to multitask while maintaining a welcoming atmosphere.

Shifts include early mornings and evenings; weekend and holiday availability is a plus. Join a supportive team and grow with the brand.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.

Skills

Communication

Customer service

Interpersonal skills

Attention to detail

Multitasking

Tools

Reservation software

Hospitality software

Job description

Are you looking for a rewarding career in hospitality where every day brings new opportunities to make a difference? Fairfield Inn & Suites is currently looking for a friendly, dependable, and motivated individual to join our team as a Guest Service Representative 6am - 2pm & 2pm - 10pm.

If you enjoy working with people, providing exceptional customer service, and being part of a supportive team, we'd love to hear from you!

What We Offer You:

• Competitive wages
• Personal Days Off
• Bonus Plan
• Holiday Pay
• Referral Program
• Wellness Day
• Like to travel, take advantage of all the brand has to offer with the employee discount program!
• Supportive team culture that values every role
• Opportunities to grow within the company.

What You'll Do:

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.

We're Looking for Someone Who Is:

• Friendly, professional, and customer focused.
• Reliable with excellent attention to detail.
• Comfortable working independently during overnight shifts.
• Able to multitask in a fast-paced environment.
• Available to work evenings, overnight shifts, weekends, and holidays as needed.

Whether you're beginning your hospitality career or looking for your next opportunity, you'll be joining a team that values teamwork, dedication, and exceptional guest service.

If you're ready to be part of a growing hotel where your work truly makes an impact, we'd love to meet you!

Requirements

Skills and Qualifications:

• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional in a fast-paced environment
• Proficiency with computer systems and reservation software
• Flexibility to work various shifts, including evenings, weekends, and holidays

Join our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry.