Guest Experience Specialist — Front Desk

QUEENSIDE HOSPITALITY LLC; Matteson (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

401(k)

Job summary

The Fairfield Inn & Suites by Marriott Matteson IL is seeking a Front Desk Agent to deliver exceptional guest service from arrival through departure. You will manage check-ins, check-outs, reservations, and room assignments while maintaining a warm, professional presence at the front desk.

This role requires strong communication, multitasking, and the ability to handle guest requests and inquiries with professionalism in a fast-paced environment.

Qualifications

• Front desk experience preferred.
• Knowledge of Marriott Bonvoy program a plus.
• Experience with payments and cash handling is desirable.

Responsibilities

• Greet guests warmly and check in/out with efficiency and courtesy.
• Manage reservations, room assignments, and guest requests to ensure satisfaction.
• Answer phones promptly and coordinate with Housekeeping, Maintenance, and other departments.
• Process guest charges and maintain accurate folios and receipts.
• Uphold Marriott Fairfield service standards and protect guest privacy.

Skills

Customer service

Guest relations

Communication skills

Multitasking

Job description

The Fairfield Inn & Suites by Marriott Matteson IL is seeking a Front Desk Agent to deliver exceptional guest service from arrival through departure. You will manage check-ins, check-outs, reservations, and room assignments while maintaining a warm, professional presence at the front desk.

This role requires strong communication, multitasking, and the ability to handle guest requests and inquiries with professionalism in a fast-paced environment.