Full-time Front Desk Associate - Guest Experience

Tapestry Conshohocken; Lyndhurst (NJ); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord is hiring a Front Desk Clerk to join our team and deliver outstanding guest experiences at the front desk. You will check guests in/out, handle reservations, respond to inquiries, and process payments while maintaining accurate records and a welcoming lobby environment.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced setting with flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Concord is hiring a Front Desk Clerk to join our team and deliver outstanding guest experiences at the front desk. You will check guests in/out, handle reservations, respond to inquiries, and process payments while maintaining accurate records and a welcoming lobby environment.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced setting with flexibility for evenings, weekends, and holidays.