Front Desk Agent — Guest Experience Champion (Flexible Shifts)

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises in Raleigh, NC seeks Front Desk Agents for Renaissance Raleigh North Hills Hotel. The role offers a full-time schedule with nights, weekends, and holiday shifts. You will be at the hub of guest interaction, delivering welcoming service and handling inquiries with professionalism.

Responsibilities include efficient guest assistance, cash handling, and maintaining brand knowledge to respond to guest needs. A positive, proactive guest-focused attitude is essential.

Responsibilities

• Assisting guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
• Post guest charges, collect payments, and follow all cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Skills

Customer service

Communication

Cash handling

Job description

Concord Hospitality Enterprises in Raleigh, NC seeks Front Desk Agents for Renaissance Raleigh North Hills Hotel. The role offers a full-time schedule with nights, weekends, and holiday shifts. You will be at the hub of guest interaction, delivering welcoming service and handling inquiries with professionalism.

Responsibilities include efficient guest assistance, cash handling, and maintaining brand knowledge to respond to guest needs. A positive, proactive guest-focused attitude is essential.