Guest Experience Ambassador - Front Desk Full-Time

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life insurance

Short/Long-term disability

401(k)

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Associate for a full‑time role in Raleigh, NC. Pay starts at $16 per hour with potential to reach $19.20 depending on shifts and experience.

Flexibility to cover 6:30am–3pm and 2:30pm–11pm is required to ensure guest satisfaction. As the frontline hub of our hotel, you will greet guests, handle check-ins/outs, post charges, answer questions, and collaborate with departments to deliver a welcoming stay.

Qualifications

• Must have flexibility to work all shifts.
• Passion to serve others and engage with guests.
• Proactive, responsive, and caring attitude.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs.
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills

Guest service mindset

Flexible scheduling

Job description

Concord Hospitality Enterprises is seeking a Front Desk Associate for a full‑time role in Raleigh, NC. Pay starts at $16 per hour with potential to reach $19.20 depending on shifts and experience.

Flexibility to cover 6:30am–3pm and 2:30pm–11pm is required to ensure guest satisfaction. As the frontline hub of our hotel, you will greet guests, handle check-ins/outs, post charges, answer questions, and collaborate with departments to deliver a welcoming stay.