Front Desk Supervisor - Flexible Schedule & Growth

Hyatt Hotels Corporation; Raleigh (NC); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Short/Long-term Disability

401(k)

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement Opportunities

Job summary

Concord Hospitality is seeking a Front Desk Supervisor at a Raleigh, NC property to lead a cohesive front desk team and ensure the highest level of guest service while upholding Concord standards. The role focuses on proactive guest engagement, smooth check-in/out, and strong coordination with hotel operations.

The successful candidate will train staff, handle reservations, and support nightly operations, including yield management assistance.

Qualifications

• Front desk supervisory experience preferred.
• Ability to lead a team and maintain service standards.

Responsibilities

• Provide high quality service to guests at all times.
• Check guests in and out efficiently and cordially.
• Train Front Desk staff and maintain brand standards.
• Manage reservations, greeting, and guest communications.
• Coordinate with management on yield and room availability.
• Support month-end tasks and billing preparations.

Job description

Concord Hospitality is seeking a Front Desk Supervisor at a Raleigh, NC property to lead a cohesive front desk team and ensure the highest level of guest service while upholding Concord standards. The role focuses on proactive guest engagement, smooth check-in/out, and strong coordination with hotel operations.

The successful candidate will train staff, handle reservations, and support nightly operations, including yield management assistance.