Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises Co.; Charlotte (NC); Presencial; USD 17 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401(k) program with company match

Discounted room rates

Resumo da oferta

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk in the United States (Charlotte, NC). You will greet guests, handle check-ins/outs, respond to inquiries, and ensure a welcoming, secure experience throughout the stay. This role emphasizes hospitality excellence and effective communication.

Qualities include a friendly demeanor, reliability, and ability to multitask in a fast-paced hotel environment, with opportunities for growth within Concord-managed properties.

Qualificações

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsabilidades

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Conhecimentos

Interpersonal skills

Communication

Multitasking

Detail orientation

Flexibility

Formação académica

High school diploma

Descrição da oferta de emprego

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk in the United States (Charlotte, NC). You will greet guests, handle check-ins/outs, respond to inquiries, and ensure a welcoming, secure experience throughout the stay. This role emphasizes hospitality excellence and effective communication.

Qualities include a friendly demeanor, reliability, and ability to multitask in a fast-paced hotel environment, with opportunities for growth within Concord-managed properties.