Front Desk Guest Experience Specialist (Flexible Schedule)

Concord Hospitality Enterprises Co.; Washington (Washington County); On-site; USD 26,000 - 38,000; Full time

Job summary

Concord Hospitality Enterprises Co. is seeking a friendly Front Desk Clerk to welcome guests, manage check-in/check-out, and support a smooth stay. You will respond to inquiries, handle reservations, process payments, and relay guest needs to hotel operations.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced environment. A high school diploma and prior hospitality or customer service experience are preferred; flexibility for evenings, weekends,

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitasking

Detail oriented

Cash handling

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. is seeking a friendly Front Desk Clerk to welcome guests, manage check-in/check-out, and support a smooth stay. You will respond to inquiries, handle reservations, process payments, and relay guest needs to hotel operations.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced environment. A high school diploma and prior hospitality or customer service experience are preferred; flexibility for evenings, weekends,