Guest Experience Specialist - Front Desk & Concierge

TPG Hotels & Resorts, Inc.; Tallahassee (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Supplemental Life Insurance

Flexible Spending Accounts

401(k) Retirement Plan with company 
2

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts across TPG portfolio

Job summary

TPG Hotels & Resorts, Inc. is seeking a Front Desk Agent to welcome guests, manage check-in/out, and handle reservations with a focus on exceptional service. You will respond to inquiries by phone and email, process payments, and support multiple front-desk tasks to ensure a seamless guest experience.

This role requires strong communication, calm composure under pressure, and the ability to work collaboratively with other departments to meet guest needs at our Tallahassee location.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation.
• Proficiency with a computer, calculator, and phone; familiarity with office equipment.
• Excellent written and verbal communication skills, plus organizational and time-management abilities.

Responsibilities

• Greet guests and assist with check-in/check-out; verify reservations and provide information about services and policies.
• Process payments, issue invoices or receipts, and ensure billing accuracy.
• Answer phone calls and emails, directing inquiries to the appropriate department.
• Manage room/service reservations and updates; maintain accurate data in the reservation system.
• Assist guests with requests, directions, and local recommendations; resolve concerns promptly and courteously.
• Perform administrative tasks and keep the front desk area organized and presentable.
• Monitor access, issue visitor passes, and collaborate with security as needed.
• Handle cash transactions securely and reconcile at the end of shifts.
• Collaborate with housekeeping, maintenance, and management to ensure smooth operations.

Skills

Guest service

Communication

Time management

Calm under pressure

Organizational skills

Education

High school education or equivalent

Tools

Computer

Calculator

Phone

Job description

TPG Hotels & Resorts, Inc. is seeking a Front Desk Agent to welcome guests, manage check-in/out, and handle reservations with a focus on exceptional service. You will respond to inquiries by phone and email, process payments, and support multiple front-desk tasks to ensure a seamless guest experience.

This role requires strong communication, calm composure under pressure, and the ability to work collaboratively with other departments to meet guest needs at our Tallahassee location.