Guest Experience Specialist - Front Desk & Concierge

G&B HOTEL EMPLOYEE LEASING LLC; Mahwah (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Supportive team

Growth opportunities

Daily impact

Job summary

G&B HOTEL EMPLOYEE LEASING LLC is seeking a Guest Service Representative at Homewood Suites Mahwah in Mahwah, NJ. You will assist guests with check-ins, check-outs, and reservations, ensuring smooth front desk operations and a high-quality guest experience.

You will greet guests, answer questions, process payments, coordinate with housekeeping, and maintain an organized front desk. This role offers opportunities to grow in front desk and hotel operations and requires friendly, professional

Qualifications

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Job description

G&B HOTEL EMPLOYEE LEASING LLC is seeking a Guest Service Representative at Homewood Suites Mahwah in Mahwah, NJ. You will assist guests with check-ins, check-outs, and reservations, ensuring smooth front desk operations and a high-quality guest experience.

You will greet guests, answer questions, process payments, coordinate with housekeeping, and maintain an organized front desk. This role offers opportunities to grow in front desk and hotel operations and requires friendly, professional