Guest Experience Specialist

Concord Hospitality Enterprises; Hasbrouck Heights (NJ); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk in Hasbrouck Heights, NJ. The role centers on welcoming guests from arrival through departure, delivering exceptional service and quick problem resolution.

Responsibilities include handling guest interactions, reservations, payments, mail, and staying informed about hotel services and safety procedures. Flexible shifts and full-time opportunities accompany comprehensive benefits.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Effective communication

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk in Hasbrouck Heights, NJ. The role centers on welcoming guests from arrival through departure, delivering exceptional service and quick problem resolution.

Responsibilities include handling guest interactions, reservations, payments, mail, and staying informed about hotel services and safety procedures. Flexible shifts and full-time opportunities accompany comprehensive benefits.