Guest Experience Associate - Front Desk

Plazahotelelpaso; West Orange (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health保险

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Employee Wellness Program

Job summary

HHM Hotels in West Orange, NJ seeks a Guest Service Agent to greet guests, check them in, and provide courteous service in line with brand and sustainability standards.

You will handle reservations, process payments, balance cash, and respond quickly to guest requests while protecting guest privacy and safety.

This full-time role offers competitive wages, benefits, travel discounts, and opportunities for growth within the front office team.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and register them in a friendly, courteous manner.
• Assist guests with reservations, room assignments, and payments.
• Handle inquiries, requests and guest complaints promptly.
• Balance accounts and assist with basic auditing.
• Maintain safety and security procedures per standards.
• Assist in peak periods with luggage or breakfast service as needed.

Skills

Customer service

Communication

PMS knowledge

Cash handling

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hotels in West Orange, NJ seeks a Guest Service Agent to greet guests, check them in, and provide courteous service in line with brand and sustainability standards.

You will handle reservations, process payments, balance cash, and respond quickly to guest requests while protecting guest privacy and safety.

This full-time role offers competitive wages, benefits, travel discounts, and opportunities for growth within the front office team.