Front Desk Concierge & Guest Experience

Homewood Suites Eatontown; Eatontown (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Homewood Suites Eatontown is seeking a Front Desk Agent to greet guests, check them in/out, and provide attentive service throughout their stay. You will handle reservations, answer inquiries, and coordinate with other hotel departments to ensure a seamless guest experience.

The role requires a hospitable, detail-oriented individual with strong communication and multitasking abilities, able to work flexible hours including evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
• An operational knowledge of Microsoft Office suite
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
• Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
• Ability to participate in the creation of an enjoyable work environment

Responsibilities

• Greet and assist guests in a friendly, service-oriented manner.
• Register guests and manage reservations and check-ins/outs.
• Maintain high personal appearance standards and comply with brand guidelines.
• Operate telephone switchboard and assist guests with information and requests.
• Provide information on local services, hours of operation, and hotel amenities.
• Coordinate with other departments to ensure smooth guest experiences.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Detail oriented

Numerical ability

Teamwork

Flexibility

Hospitality knowledge

Education

High School diploma or equivalent

Experience in a hotel or related field

Tools

Microsoft Office Suite

Job description

Homewood Suites Eatontown is seeking a Front Desk Agent to greet guests, check them in/out, and provide attentive service throughout their stay. You will handle reservations, answer inquiries, and coordinate with other hotel departments to ensure a seamless guest experience.

The role requires a hospitable, detail-oriented individual with strong communication and multitasking abilities, able to work flexible hours including evenings, weekends, and holidays.