GUEST SERVICE REPRESENTATIVE

G&B HOTEL EMPLOYEE LEASING LLC; Mahwah (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Supportive team

Growth opportunities

Daily impact

Job summary

G&B HOTEL EMPLOYEE LEASING LLC is seeking a Guest Service Representative at Homewood Suites Mahwah in Mahwah, NJ. You will assist guests with check-ins, check-outs, and reservations, ensuring smooth front desk operations and a high-quality guest experience.

You will greet guests, answer questions, process payments, coordinate with housekeeping, and maintain an organized front desk. This role offers opportunities to grow in front desk and hotel operations and requires friendly, professional

Qualifications

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Job description

Job Details: Job Location: Homewood Suites Mahwah - Mahwah, NJ, Position Type: Full Time, Salary Range: $18.00 - $18.00Hourly, Job Shift: Any, You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications: What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends