Guest Experience Specialist - Front Desk

Raines Company; Whitsett (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K plan

Generous PTO program

Job summary

Raines Company is seeking a Front Desk Agent in Whitsett, North Carolina. The role involves greeting guests, managing inquiries, and overseeing room reservations. Candidates should have a customer service background and ideally experience in hospitality. Raines offers a welcoming culture, comprehensive benefits including medical, dental, and vision plans, and opportunities for career advancement.

Join our family-oriented team dedicated to building relationships with our associates and the communities we serve.

Qualifications

• Experience in customer service or other guest-related positions.
• Experience in the hospitality industry preferred.
• Proficient in Microsoft 365 or similar applications.

Responsibilities

• Greet guests in a courteous and efficient manner.
• Handle inquiries, check-ins/outs, and reservations.
• Resolve guest problems and complaints efficiently.
• Maintain a friendly and professional demeanor.

Skills

Customer service

Problem-solving

Communication skills

Relationship building

Education

High school diploma, GED or equivalent

Tools

Microsoft 365

Job description

Raines Company is seeking a Front Desk Agent in Whitsett, North Carolina. The role involves greeting guests, managing inquiries, and overseeing room reservations. Candidates should have a customer service background and ideally experience in hospitality. Raines offers a welcoming culture, comprehensive benefits including medical, dental, and vision plans, and opportunities for career advancement.

Join our family-oriented team dedicated to building relationships with our associates and the communities we serve.