Guest Experience Leader: Front Desk Supervisor

Raines Company; Columbia (SC); In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision benefits

401K

PTO

Descrizione del lavoro

Raines Co. is seeking a Front Desk Supervisor to guide the front office team in daily duties. You will assist guests, manage reservations, and ensure consistent, high-quality service across shifts.

The role requires strong communication, guest-focused problem solving, and the ability to train and coach staff. We offer comprehensive benefits and opportunities to advance within a family-owned culture.

Competenze

• Front Desk Agent or similar guest-facing experience.
• Minimum High school diploma, GED or equivalent.

Mansioni

• Assist and guide front desk staff with daily duties and responsibilities.
• Answer inquiries and accept hotel reservations; respond to guest concerns promptly.
• Use upselling techniques to increase occupancy and revenue.
• Supervise shift process and ensure SOPs are followed.
• Train and direct front desk workflow; coach team members.
• Maintain accurate billing and housekeeping coordination with other departments.

Conoscenze

Customer service

Communication

Problem solving

Upselling

Team leadership

Formazione

High school diploma

GED

Strumenti

M3

Efficenter

Quore

PBX

Microsoft 365

Descrizione del lavoro

Raines Co. is seeking a Front Desk Supervisor to guide the front office team in daily duties. You will assist guests, manage reservations, and ensure consistent, high-quality service across shifts.

The role requires strong communication, guest-focused problem solving, and the ability to train and coach staff. We offer comprehensive benefits and opportunities to advance within a family-owned culture.