Guest Experience Lead - Front Desk & Reservations

Raines Co; North Carolina; Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision benefits

401K

Generous PTO

Career growth opportunities

Descripción de la vacante

Raines Co. is seeking a Front Desk Agent to warmly greet guests, handle check-ins/outs, and answer inquiries in a fast-paced environment in North Carolina.

Responsibilities include processing reservations, coordinating with housekeeping, and ensuring guest satisfaction through proactive service. Prior hospitality experience is preferred; familiarity with Microsoft 365 is a plus. We offer medical/dental/vision benefits, 401K, generous PTO, and a culture that rewards performance.

Formación

• Experience in customer service or guest-facing roles.
• Experience in hospitality industry is preferred.
• Proficient with Microsoft 365 or similar applications.
• Minimum high school diploma, GED or equivalent.

Responsabilidades

• Greet guests in a courteous and efficient manner and handle check-ins/outs.
• Answer inquiries and assist with reservations and room information.
• Use upselling techniques to maximize occupancy and revenue.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Handle billing and payment processing for guests as needed.
• Maintain front desk logs and ensure timely wake-up calls and messages.

Conocimientos

Customer service

Guest relations

Communication

Microsoft 365

Educación

High school diploma / GED

Herramientas

Microsoft 365

Descripción del empleo

Raines Co. is seeking a Front Desk Agent to warmly greet guests, handle check-ins/outs, and answer inquiries in a fast-paced environment in North Carolina.

Responsibilities include processing reservations, coordinating with housekeeping, and ensuring guest satisfaction through proactive service. Prior hospitality experience is preferred; familiarity with Microsoft 365 is a plus. We offer medical/dental/vision benefits, 401K, generous PTO, and a culture that rewards performance.