Guest Experience Specialist — Front Desk

Courtyard by Marriott Wayne NJ; Wayne (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) program with company match

Discounted room rates at Concord‑owned

Training, development, and career

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure. You will provide proactive, responsive, and caring service to ensure guests feel welcomed and supported throughout their stay.

Responsibilities include assisting guests courteously, posting charges, handling payments, addressing concerns, and staying knowledgeable about the brand, travel programs, and offers.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Shift flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure. You will provide proactive, responsive, and caring service to ensure guests feel welcomed and supported throughout their stay.

Responsibilities include assisting guests courteously, posting charges, handling payments, addressing concerns, and staying knowledgeable about the brand, travel programs, and offers.