Guest Experience Specialist — Front Desk & Hospitality

Concord Hospitality Enterprises Co.; Moon Township (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

disability insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career dev

Job summary

Concord Hospitality Enterprises is seeking Front Desk Clerk/Guest Services Clerk to welcome guests, handle inquiries, and process transactions with accuracy. You will be the hub of guest interaction, providing proactive and caring service while communicating with multiple hotel departments.

The role emphasizes professionalism, brand standards, and safety, with opportunities for training and career development in a strong associational culture.

Qualifications

• Customer-focused hospitality mindset.
• Strong communication and interpersonal skills.
• Ability to handle cash and guest requests accurately.

Responsibilities

• Deliver welcoming, professional service to every guest.
• Address guest questions and requests promptly to ensure satisfaction.
• Process charges and payments accurately following cash-handling procedures.
• Serve as a key liaison between guests, team members, and hotel departments.
• Stay informed about hotel programs, safety, and emergency procedures.

Skills

Guest service

Communication

Cash handling

Problem solving

Job description

Description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Deliver welcoming, professional, and efficient service to every guest.
• Quickly address guest questions, concerns, and requests to ensure a positive experience.
• Accurately process charges and payments while following established cash-handling procedures.
• Serve as a key point of communication for guests, team members, management, and other hotel departments.
• Stay knowledgeable about hotel programs, special offers, brand standards, and safety and emergency procedures

Benefits:

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: “We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality