Guest Experience Specialist (Front Desk)

CP WASHINGTON CIRCLE LLC; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Life insurance

Disability coverage

401k match

Discounted room rates

Career development

Job summary

Concord is seeking a Front Desk Clerk to deliver warm, efficient service at our Washington, DC property. You will check guests in and out, manage reservations, and respond to inquiries while keeping accurate records.

This full‑time role requires strong communication, multitasking in a busy lobby, and flexibility for evenings, weekends, and holidays. We offer benefits including life insurance, disability coverage, a 401(k) match, and discounted room rates.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Flexible schedule

Attention to detail

Professionalism

Education

High school diploma

Tools

POS system

Basic computer skills

Job description

Concord is seeking a Front Desk Clerk to deliver warm, efficient service at our Washington, DC property. You will check guests in and out, manage reservations, and respond to inquiries while keeping accurate records.

This full‑time role requires strong communication, multitasking in a busy lobby, and flexibility for evenings, weekends, and holidays. We offer benefits including life insurance, disability coverage, a 401(k) match, and discounted room rates.