Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; Washington (District of Columbia); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision plans

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Descripción de la vacante

Concord Hospitality Enterprises in Washington, DC is seeking a Front Desk Clerk to provide warm, attentive service and create a welcoming check-in experience for guests. You will handle reservations, inquiries, payments, and ensure accurate records while maintaining a clean front desk environment.

We value reliability, strong communication, and the ability to multitask in a fast-paced setting, including evenings, weekends, and holidays.

Formación

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsabilidades

• Check guests in/out, manage reservations, and handle special requests.
• Deliver exceptional guest service and create a welcoming experience.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Conocimientos

Guest service

Communication

Multitasking

Cash handling

Educación

High school diploma or equivalent

Herramientas

POS system

Cash register

Descripción del empleo

Concord Hospitality Enterprises in Washington, DC is seeking a Front Desk Clerk to provide warm, attentive service and create a welcoming check-in experience for guests. You will handle reservations, inquiries, payments, and ensure accurate records while maintaining a clean front desk environment.

We value reliability, strong communication, and the ability to multitask in a fast-paced setting, including evenings, weekends, and holidays.