Front Desk Guest Experience Specialist – Arlington

Le Meridien Arlington; Arlington (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with Company Match

Discounted room rates

Tuition assistance

Training opportunities

Job summary

Concord is hiring a Front Desk Clerk at our Arlington, VA property to deliver outstanding guest service from the front desk. You will check guests in and out, manage reservations, handle requests, and maintain accurate records, ensuring a welcoming lobby experience.

Responsibilities include handling payments, answering inquiries, and coordinating with other departments while upholding safety and standards. This full-time on-site role requires excellent communication and a guest-focused attitude.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Able to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash handling skills.
• Professional, reliable and service-focused.
• Able to stand for extended periods and lift up to 40 lbs as needed.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Detail-oriented

Cash handling

Physical stamina

Flexible schedule

Education

High school diploma or equivalent

Job description

Concord is hiring a Front Desk Clerk at our Arlington, VA property to deliver outstanding guest service from the front desk. You will check guests in and out, manage reservations, handle requests, and maintain accurate records, ensuring a welcoming lobby experience.

Responsibilities include handling payments, answering inquiries, and coordinating with other departments while upholding safety and standards. This full-time on-site role requires excellent communication and a guest-focused attitude.