Guest Experience Specialist — Front Desk

Concord Hospitality Enterprises; Arlington (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with Company Match

Tuition assistance

Room discounts at Concord hotels

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Arlington, VA to provide warm, professional service and help ensure a smooth guest experience from check-in to check-out.

You will handle reservations, answer questions, process payments, and maintain accurate guest records while upholding safety and service standards. Flexible scheduling is required in a busy hospitality environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Detail-oriented

Cash handling

Education

High school diploma

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Arlington, VA to provide warm, professional service and help ensure a smooth guest experience from check-in to check-out.

You will handle reservations, answer questions, process payments, and maintain accurate guest records while upholding safety and service standards. Flexible scheduling is required in a busy hospitality environment.