Guest Experience Front Desk Associate

Concord Hospitality Enterprises; Arlington (VA); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision insurance

Life insurance with Short Term andLong

Job summary

Concord Hospitality Enterprises in Arlington, VA is seeking a Front Desk Clerk to deliver exceptional guest service, check guests in and out, manage reservations, and respond to inquiries with a welcoming, professional demeanor.

This role requires strong communication, multitasking in a fast-paced environment, and flexibility to work evenings, weekends, and holidays. We offer comprehensive benefits, career growth, and discounted rates at Concord managed hotels.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Job description

Concord Hospitality Enterprises in Arlington, VA is seeking a Front Desk Clerk to deliver exceptional guest service, check guests in and out, manage reservations, and respond to inquiries with a welcoming, professional demeanor.

This role requires strong communication, multitasking in a fast-paced environment, and flexibility to work evenings, weekends, and holidays. We offer comprehensive benefits, career growth, and discounted rates at Concord managed hotels.