Guest Experience Specialist - Front Desk

WASHINGTON DULLES MARRIOTT SUITES; Washington; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Employee discount

Medical, Vision, and Dental Insurance

Holiday pay

Free employee meal per shift

Free parking

Referral program

Job summary

Washington Dulles Marriott Suites is seeking a full-time front desk associate to manage guest check-ins/outs, handle payments, and provide concierge-style service. The role requires delivering a high standard of guest care and coordination with housekeeping and bell staff. The position is in-person at the property with varied shift schedules.

Responsibilities include processing reservations, payments, reports, and addressing guest inquiries while maintaining hotel procedures and safety policies.

Qualifications

• Customer service skills are required.
• Ability to handle payments accurately and securely.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.

Job description

Washington Dulles Marriott Suites is seeking a full-time front desk associate to manage guest check-ins/outs, handle payments, and provide concierge-style service. The role requires delivering a high standard of guest care and coordination with housekeeping and bell staff. The position is in-person at the property with varied shift schedules.

Responsibilities include processing reservations, payments, reports, and addressing guest inquiries while maintaining hotel procedures and safety policies.