Guest Experience Specialist — Front Desk

Remington-Hospitality-; Irving (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dallas/Fort Worth Airport Marriott is seeking a Front Desk Associate to greet guests, check them in and out, and assist with pre-registration and reservations.

You will handle charges, operate Front Office systems, maintain knowledge of rates and policies, and collaborate with a team while adapting to varied schedules including nights and weekends. Strong communication and physical stamina are essential.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Team player who delivers great guest experiences.
• Ability to work in a standard office environment and sit at a desk 6–8 hours.
• Effective verbal and written communication.
• Occasional lifting of 10–25 pounds as needed.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and promptly.
• Maintain knowledge of Front Office system and daily transactions.
• Handle cash, checks, and card payments correctly.
• Review reservations with special requests and block rooms as needed.
• Understand hotel rates, discounts and cancellation/ relocation procedures.
• Take same-day reservations quickly and follow procedures.

Skills

Teamwork

Communication skills

Flexible schedule

Self-motivation

Customer service

Job description

Dallas/Fort Worth Airport Marriott is seeking a Front Desk Associate to greet guests, check them in and out, and assist with pre-registration and reservations.

You will handle charges, operate Front Office systems, maintain knowledge of rates and policies, and collaborate with a team while adapting to varied schedules including nights and weekends. Strong communication and physical stamina are essential.