Guest Experience Concierge — Front Desk

Hilton Washington Dulles Hotel; Herndon (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Doubletree by Hilton Washington Dulles is seeking an attentive Front Desk Associate to welcome guests, check them in/out, and resolve inquiries. You will verify guest information, post charges, and assist with daily tasks to ensure smooth operations and high satisfaction levels.

Responsibilities include processing guest requests, coordinating with hotel departments, and maintaining safety and procedural standards across shifts. The role emphasizes teamwork and guest-first service.

Responsibilities

• Welcome and register guests expeditiously and verify information per hotel procedures.
• Check departing guests out of the hotel per hotel procedures.
• Answer guest questions accurately and resolve problems in a timely manner to ensure guest satisfaction.
• Authorize revenue allowances as allowed by hotel policy and post charges to rooms.
• Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Be a Team Player and encourage teamwork among staff.
• Be knowledgeable in all hotel emergency procedures and report equipment or supply needs.

Job description

The Doubletree by Hilton Washington Dulles is seeking an attentive Front Desk Associate to welcome guests, check them in/out, and resolve inquiries. You will verify guest information, post charges, and assist with daily tasks to ensure smooth operations and high satisfaction levels.

Responsibilities include processing guest requests, coordinating with hotel departments, and maintaining safety and procedural standards across shifts. The role emphasizes teamwork and guest-first service.