Guest Experience Lead — Front Desk & Reservations

Remington Hospitality; Herndon (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

A hospitality company in Herndon, Virginia, is seeking a front office associate to manage guest check-in and check-out, handle cash transactions, and maintain reservations efficiently. The ideal candidate possesses excellent communication skills, familiarity with reservation systems, and a strong understanding of cash handling. This role is vital in ensuring a smooth guest experience and involves managing special requests and room assignments as needed.

Qualifications

• Excellent communication and interpersonal skills to interact with guests.
• Strong knowledge of cash handling and payment processing.
• Familiarity with hotel reservation systems and procedures.

Responsibilities

• Greet guests and manage check-in and check-out processes.
• Handle cash, checks, and credit card transactions efficiently.
• Manage special requests and room blocking for reservations.

Job description

A hospitality company in Herndon, Virginia, is seeking a front office associate to manage guest check-in and check-out, handle cash transactions, and maintain reservations efficiently. The ideal candidate possesses excellent communication skills, familiarity with reservation systems, and a strong understanding of cash handling. This role is vital in ensuring a smooth guest experience and involves managing special requests and room assignments as needed.