Guest Experience Specialist - Front Desk

B.F. Saul Company Hospitality Group; Virginia (MN); On-site; USD 25,000 - 26,000; Full time

Job summary

B. F. Saul Company Hospitality Group is seeking a guest-focused front desk associate to manage check-ins and check-outs, assist guests with reservations, and provide timely, friendly service. The role supports brand standards and local knowledge to enhance the guest experience across the portfolio.

Responsibilities include handling reservations, upselling where appropriate, and maintaining accuracy in billing while contributing to a positive, team-oriented work environment.

Qualifications

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in hospitality.
• Ability to lift up to 75 pounds occasionally.

Responsibilities

• Guest Service: respond to guests warmly; process check-ins/outs; verify billing; create reservations; assist guests with local information and hours of operation.
• Financial results and cost control: maximize room revenues; monitor availability; up-sell rooms and amenities; handle cash and transactions with proper controls.
• Self/Workload Management: plan, organize and prioritize work; attend required department/hotel meetings.
• Safety/Risk Management: maintain a clean safe area; follow emergency procedures and incident reporting.

Skills

Guest service

Verbal communication

Attention to detail

Teamwork

Self/Workload management

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a guest-focused front desk associate to manage check-ins and check-outs, assist guests with reservations, and provide timely, friendly service. The role supports brand standards and local knowledge to enhance the guest experience across the portfolio.

Responsibilities include handling reservations, upselling where appropriate, and maintaining accuracy in billing while contributing to a positive, team-oriented work environment.