Guest Experience Specialist - Front Desk

B.F. Saul Company Hospitality Group; Virginia (MN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

B. F. Saul Company Hospitality Group is a long-established hospitality leader in the Washington, D.C.

area that operates a portfolio of boutique and business-class hotels. The role focuses on greeting guests, processing check-ins and check-outs, handling reservations, and responding to guest requests with a friendly, professional demeanor. As a guest service professional, you will assist guests with local information, ensure adherence to brand standards, and work cross-functionally to satisfy

Qualifications

• High school diploma or GED required.
• 1+ years prior guest service experience required preferably in a hospitality setting.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.

Responsibilities

• Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows guest service recovery program.

Skills

Verbal communication

Customer focus

Attention to detail

Teamwork

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is a long-established hospitality leader in the Washington, D.C.

area that operates a portfolio of boutique and business-class hotels. The role focuses on greeting guests, processing check-ins and check-outs, handling reservations, and responding to guest requests with a friendly, professional demeanor. As a guest service professional, you will assist guests with local information, ensure adherence to brand standards, and work cross-functionally to satisfy