Guest Experience Associate - AM Front Desk

Holiday Inn Dulles; Sterling (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

401(k) Retirement Program

Paid Life Insurance

Tuition Reimbursement

Job summary

B. F. Saul Company Hospitality Group is seeking a Front Desk/Guest Service professional to anticipate guest needs, process check-ins and check-outs, and assist with reservations in a friendly, timely manner. The role emphasizes up-selling opportunities, accurate billing, and knowledge of local attractions to enhance guest satisfaction.

The position requires strong communication, teamwork, and the ability to handle a fast-paced environment while adhering to company standards and policies.

Qualifications

• High school diploma or GED required.
• Excellent verbal communication skills and customer-focused approach.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations and manage special requests.
• Provide guest information on hotel services, local attractions and hours of operation.
• Collaborate with other departments to meet guest needs and uphold service standards.
• Maintain a clean, safe work area and follow all hospitality policies and procedures.

Skills

Guest service

Verbal communication

Attention to detail

Customer focus

Teamwork

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a Front Desk/Guest Service professional to anticipate guest needs, process check-ins and check-outs, and assist with reservations in a friendly, timely manner. The role emphasizes up-selling opportunities, accurate billing, and knowledge of local attractions to enhance guest satisfaction.

The position requires strong communication, teamwork, and the ability to handle a fast-paced environment while adhering to company standards and policies.