Front Desk & Guest Experience Specialist

B.F. Saul Company Hospitality Group; Sterling (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short- & Long-Term Disability

401(k) Retirement Program

Vacation Policy

Tuition Reimbursement

Job summary

B. F. Saul Company Hospitality Group is seeking a motivated guest services professional to assist guests with check-ins/check-outs, reservations, and requests.

You will work to ensure an exceptional stay, with knowledge of hotel outlets and local attractions, while maintaining high service standards. We offer a comprehensive benefits package and opportunities for career growth in a large, established hospitality organization.

Qualifications

• 1+ years prior guest service experience required in hospitality.
• High school diploma or GED required.
• Able to lift up to 75 pounds occasionally.

Responsibilities

• Provide guest services with a friendly, professional, and timely approach.
• Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
• Support other departments as needed and follow guest service recovery procedures.

Skills

Guest service experience

Verbal communication

Attention to detail

Customer focused

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a motivated guest services professional to assist guests with check-ins/check-outs, reservations, and requests.

You will work to ensure an exceptional stay, with knowledge of hotel outlets and local attractions, while maintaining high service standards. We offer a comprehensive benefits package and opportunities for career growth in a large, established hospitality organization.