Guest Experience Specialist - Front Desk

Grandbeach; Surfside (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Grandbeach in Surfside, FL is seeking a friendly Front Desk Agent to register guests, assign rooms, settle guest accounts and coordinate with other departments to satisfy requests. You will welcome guests in an outstandingly friendly, professional manner, handle payments and provide information about hotel facilities and operating hours.

The role requires standing for eight hours, working a flexible schedule including weekends and holidays, and adhering to service standards while contributing to

Qualifications

• Minimum one year Front Desk experience at a comparable quality property preferred
• General knowledge of hotel departments preferred
• Excellent communication skills – oral and written
• Excellent guest service skills
• Ability to stand for an eight hour shift
• Ability to work a flexible schedule to include weekends and holidays

Responsibilities

• Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
• Whenever possible assigns rooms which satisfy all special requests
• Obtains necessary credit and payment information from guests
• Provides traveler check cashing and foreign currency conversion for Hotel guests
• Coordinates with other Hotel departments to satisfy guest requests
• Provides detailed information about Hotel facilities and operating hours
• Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms
• Posts charges received by Front Desk from Hotel outlets
• Adheres completely to all Grand Service standards
• Sells rooms in accordance with Front Desk sales strategies
• Receives and transmits guest messagesPerforms check-out and cash handling activities in accordance with all Hotel cashiering and credit policies
• Distributes and coordinates completion of survey cards during guest check-out
• Assists guests with kiosks computers for guest check-in & check-out
• Coordinates room changes for guests
• Issues and provides access and close out for guest safe deposit boxes
• Answers telephone calls and guest inquiries in a friendly, professional manner
• Reads and initials all entries in Front Desk Logbook and all information on Front Desk Bulletin Board
• Reads Group Profiles and Banquet Event information on a daily basis
• Maintains the cleanliness and excellent condition of equipment and work area
• Other duties as assigned

Skills

Front Desk experience

Excellent communication

Excellent guest service

Stand for eight hours

Flexible schedule including weekends/H

Job description

Grandbeach in Surfside, FL is seeking a friendly Front Desk Agent to register guests, assign rooms, settle guest accounts and coordinate with other departments to satisfy requests. You will welcome guests in an outstandingly friendly, professional manner, handle payments and provide information about hotel facilities and operating hours.

The role requires standing for eight hours, working a flexible schedule including weekends and holidays, and adhering to service standards while contributing to