Front Desk Guest Experience Agent – World-Class Hotel

Grand Beach Hotel; Bay Harbor Islands (FL); Hybrid; USD 21,000 - 22,000; Full time

Job summary

Grand Beach Hotel in Bay Harbor Islands, FL seeks a Guest Service Agent to warmly check guests in, assign rooms, and manage payments while collaborating with hotel departments to fulfill guest requests.

The role requires a friendly, professional demeanor, ability to stand for long periods, and flexibility to work weekends and holidays. Previous Front Desk experience is preferred for this world-class property.

Qualifications

• Minimum one year Front Desk experience at a comparable quality property preferred
• Excellent communication skills – oral and written
• Ability to stand for an eight hour shift
• Ability to work a flexible schedule to include weekends and holidays

Responsibilities

• Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
• Obtains necessary credit and payment information from guests
• Coordinates with other hotel departments to satisfy guest requests
• Sells rooms in accordance with Front Desk sales strategies
• Answers telephone calls and guest inquiries in a friendly, professional manner

Skills

Front Desk experience

Communication skills

Flexible schedule

Guest service mindset

Job description

Grand Beach Hotel in Bay Harbor Islands, FL seeks a Guest Service Agent to warmly check guests in, assign rooms, and manage payments while collaborating with hotel departments to fulfill guest requests.

The role requires a friendly, professional demeanor, ability to stand for long periods, and flexibility to work weekends and holidays. Previous Front Desk experience is preferred for this world-class property.