Night Auditor & Front Desk Specialist

Grandbeach; Surfside (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Grandbeach in Surfside, FL is seeking a Front Office Receptionist to check guests in/out, handle payments, and provide information and support in a courteous manner. You will maintain accurate records and run reports, while following hotel procedures and ensuring guest satisfaction.

This is an in-person role requiring English fluency and basic computer skills. Essential duties include greeting guests, handling cash, updating records, and coordinating with Front Office, Accounting and other hotel

Qualifications

• High school graduate.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
• Ability to provide legible communication and directions.
• Desirable: Some college or hospitality training.
• Desirable: Previous guest relations training.

Responsibilities

• Check in and check out hotel guests courteously and efficiently.
• Process payments according to established hotel requirements.
• Provide information to guest inquiries and assist with requests.
• Maintain guest history files and generate daily/weekly reports.
• Follow cashiering procedures, balance bank, and handle settlements.
• Document guest complaints or problems and coordinate resolution.

Skills

Data entry

Guest inquiries

Customer service

English communication

Calm under pressure

Time management

Cash handling

Teamwork

Confidentiality

Security awareness

Attention to detail

Multitasking

Education

High school diploma or equivalent

Some college or hospitality training

Tools

Encore system

Micros POS system

Job description

Grandbeach in Surfside, FL is seeking a Front Office Receptionist to check guests in/out, handle payments, and provide information and support in a courteous manner. You will maintain accurate records and run reports, while following hotel procedures and ensuring guest satisfaction.

This is an in-person role requiring English fluency and basic computer skills. Essential duties include greeting guests, handling cash, updating records, and coordinating with Front Office, Accounting and other hotel