Guest Experience Concierge - Hotel Front Desk

The Grand Beach Hotel; Surfside (FL); On-site; USD 14,000 - 18,000; Full time

Job summary

The Grand Beach Hotel in Surfside, FL seeks a friendly Guest Service Agent to join our Front Desk team. The role requires registering guests, handling payments, and coordinating with departments to meet guest requests.

We expect at least one year of front desk experience, strong communication skills, and the ability to work a flexible schedule including weekends and holidays. This is a full-time position with a focus on exceptional guest service.

Qualifications

• Minimum one year Front Desk experience at a comparable quality property preferred.
• General knowledge of hotel departments preferred.
• Excellent communication skills – oral and written.
• Ability to stand for an eight hour shift.
• Ability to work a flexible schedule to include weekends and holidays.

Responsibilities

• Welcomes and registers guests in an outstandingly friendly, professional, efficient manner.
• Assigns rooms which satisfy all special requests when possible.
• Obtains necessary credit and payment information from guests.
• Provides traveler check cashing and foreign currency conversion for hotel guests.
• Coordinates with other hotel departments to satisfy guest requests.
• Provides detailed information about hotel facilities and operating hours.
• Notifies Housekeeping of special requests, late checkouts, room changes and day use rooms.
• Posts charges from Front Desk to hotel outlets.
• Sells rooms in accordance with Front Desk sales strategies.
• Receives and transmits guest messages.
• Performs check-out and cash handling in line with cashiering policies.
• Distributes and coordinates survey cards during check-out.
• Assists guests with kiosks for check-in/check-out.
• Coordinates room changes for guests.
• Issues and provides access for guest safes.
• Answers telephone calls and guest inquiries in a friendly, professional manner.
• Reads and initials Front Desk Logbook entries and Group Profiles/Banquet Event information.
• Maintains cleanliness and excellent condition of equipment and work area.
• Other duties as assigned.

Skills

Front desk experience

Excellent communication

Ability to stand

Flexible schedule

Job description

The Grand Beach Hotel in Surfside, FL seeks a friendly Guest Service Agent to join our Front Desk team. The role requires registering guests, handling payments, and coordinating with departments to meet guest requests.

We expect at least one year of front desk experience, strong communication skills, and the ability to work a flexible schedule including weekends and holidays. This is a full-time position with a focus on exceptional guest service.