Guest Experience Agent: Front Desk & Rooms Specialist

The Grand Beach Hotel; Bay Harbor Islands (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

The Grand Beach Hotel is seeking a Guest Service Agent in Bay Harbor Islands, FL. The role involves welcoming and registering guests, assigning rooms, and coordinating with departments to meet guest requests with a high level of service.

Responsibilities include handling payments, providing currency exchange, and ensuring guest satisfaction while adhering to hotel standards. Candidates should be able to stand for long periods and work weekends/holidays as needed.

Qualifications

• Minimum one year front desk experience at a comparable quality property preferred.
• Excellent communication skills – oral and written; ability to interact professionally with guests and staff.
• Ability to stand for an eight hour shift and work a flexible schedule including weekends and holidays.

Responsibilities

• Welcomes and registers guests in a friendly, professional, and efficient manner.
• Assigns rooms and coordinates with other departments to satisfy guest requests.
• Obtains payment information and handles guest charges per hotel policies.
• Provides currency exchange and traveler checks for hotel guests.
• Maintains knowledge of hotel facilities, hours, and safety procedures.
• Performs check-out and records transactions in the Front Desk system.

Skills

Front desk experience

Excellent communication

Stand for 8 hours

Flexible schedule

Knowledge of hotel operations

Job description

The Grand Beach Hotel is seeking a Guest Service Agent in Bay Harbor Islands, FL. The role involves welcoming and registering guests, assigning rooms, and coordinating with departments to meet guest requests with a high level of service.

Responsibilities include handling payments, providing currency exchange, and ensuring guest satisfaction while adhering to hotel standards. Candidates should be able to stand for long periods and work weekends/holidays as needed.