Front Desk Guest Experience Specialist

Grand Beach Suites Hotel; Surfside (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Grand Beach Surfside is seeking a Guest Service Agent to warmly welcome guests, register them efficiently, and coordinate with hotel departments to fulfill requests. The role emphasizes professional communication and accuracy in handling payments and reservations.

The position requires a minimum front desk experience and availability for weekends/holidays, with a commitment to Grand Service standards. It offers full-time hours in Surfside, FL.

Qualifications

• Minimum one year Front Desk experience at a comparable quality property preferred.
• General knowledge of hotel departments preferred.
• Excellent communication skills – oral and written.
• Ability to stand for an eight hour shift.
• Ability to work a flexible schedule to include weekends and holidays.

Responsibilities

• Welcomes and registers guests in an outstandingly friendly, professional, efficient manner.
• Obtains necessary credit and payment information from guests.
• Coordinates with other Hotel departments to satisfy guest requests.
• Provides detailed information about Hotel facilities and operating hours.
• Sells rooms in accordance with Front Desk sales strategies.
• Answers telephone calls and guest inquiries in a friendly, professional manner.

Skills

Front Desk experience

Hotel departments knowledge

Excellent communication

Stand for 8 hours

Flexible schedule

Job description

Grand Beach Surfside is seeking a Guest Service Agent to warmly welcome guests, register them efficiently, and coordinate with hotel departments to fulfill requests. The role emphasizes professional communication and accuracy in handling payments and reservations.

The position requires a minimum front desk experience and availability for weekends/holidays, with a commitment to Grand Service standards. It offers full-time hours in Surfside, FL.