Guest Experience Specialist - Front Desk

Grandbeachhotelsurfside; Surfside (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Grandbeachhotelsurfside in Surfside, FL, seeks a Front Desk Associate to welcome and register guests, manage room assignments and handle payments with professionalism. You will coordinate with multiple hotel departments to fulfill guest requests and maintain accurate charges with courteous service.

The role emphasizes guest satisfaction, knowledge of hotel operations, and adherence to service standards. Flexibility for weekends and holidays is required in this fast-paced hotel environment.

Qualifications

• Minimum one year Front Desk experience at a comparable quality property preferred
• General knowledge of hotel departments preferred
• Excellent communication skills – oral and written
• Excellent guest service skills
• Ability to stand for an eight hour shift
• Ability to work a flexible schedule to include weekends and holidays

Responsibilities

• Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
• Whenever possible assigns rooms which satisfy all special requests
• Obtains necessary credit and payment information from guests
• Provides traveler check cashing and foreign currency conversion for Hotel guests
• Coordinates with other Hotel departments to satisfy guest requests
• Provides detailed information about Hotel facilities and operating hours
• Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms
• Posts charges received by Front Desk from Hotel outlets
• Sells rooms in accordance with Front Desk sales strategies
• Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies
• Distributes and coordinates completion of survey cards during guest check-out
• Assists guests with kiosks computers for guest check-in & check-out
• Coordinates room changes for guests
• Issues and provides access and close out for guest safe deposit boxes
• Answers telephone calls and guest inquiries in a friendly, professional manner
• Reads and initials all entries in Front Desk Logbook and Front Desk Bulletin Board
• Reads Group Profiles and Banquet Event information daily
• Maintains cleanliness and excellent condition of equipment and work area
• Other duties as assigned

Skills

Front desk experience

Guest service

Communication skills

Flexibility

Stamina

Job description

Grandbeachhotelsurfside in Surfside, FL, seeks a Front Desk Associate to welcome and register guests, manage room assignments and handle payments with professionalism. You will coordinate with multiple hotel departments to fulfill guest requests and maintain accurate charges with courteous service.

The role emphasizes guest satisfaction, knowledge of hotel operations, and adherence to service standards. Flexibility for weekends and holidays is required in this fast-paced hotel environment.