Guest Experience Specialist — Front Desk

OTO Development; South San Francisco (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

OTO Development is seeking a Front Desk Associate at one of its properties in South San Francisco, CA. You will greet guests, manage check-in/check-out, and support a seamless stay with friendly, attentive service.

This role requires strong communication, teamwork, and problem-solving to ensure guest satisfaction. You’ll use the hotel systems, handle payments, and collaborate with staff to uphold our hospitality standards.

Qualifications

• You love working with people and strive to exceed guests’ needs.
• You work well with others and enjoy being part of a team.
• You have excellent oral, written, and interpersonal communication skills.
• You are a solution seeker who ensures the best guest experience.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Operate the hotel’s electronic reservation system and other programs for smooth workflow.
• Handle financial transactions securely and accurately.
• Anticipate guests’ needs and maximize their experience.
• Collaborate with team members to create a hospitable, guest-focused environment.

Job description

OTO Development is seeking a Front Desk Associate at one of its properties in South San Francisco, CA. You will greet guests, manage check-in/check-out, and support a seamless stay with friendly, attentive service.

This role requires strong communication, teamwork, and problem-solving to ensure guest satisfaction. You’ll use the hotel systems, handle payments, and collaborate with staff to uphold our hospitality standards.