Guest Experience Specialist — Front Desk

ADP, Inc.; San Simeon (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Guest Service Associate role in San Simeon, CA is ideal for an honest and reliable professional with at least 1 year of experience. You will greet guests, handle inquiries, and ensure front desk operations run smoothly while maintaining a hospitable attitude.

Responsibilities include processing charges, assisting guests with issues, and using property management systems to post charges and manage payments. A professional appearance and strong communication are essential.

Qualifications

• Well-groomed and professional appearance.
• Good listener.
• Empathetic and tolerant.
• Rational, prudent, and practical.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include holidays, weekends, and evenings; extended hours may be required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
• Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times.

Skills

Multitasking

Detail-oriented

Service-centric

Communication

Guest service

Computer literacy

Tools

Property management systems

Job description

Guest Service Associate role in San Simeon, CA is ideal for an honest and reliable professional with at least 1 year of experience. You will greet guests, handle inquiries, and ensure front desk operations run smoothly while maintaining a hospitable attitude.

Responsibilities include processing charges, assisting guests with issues, and using property management systems to post charges and manage payments. A professional appearance and strong communication are essential.