Guest Experience Front Desk Associate

OTO Development

New York (NY)

On-site

USD 33,000 - 35,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Life insurance

Paid time off

Travel discounts

Job summary

OTO Development is hiring a Front Desk Associate in New York. You will assist guests with check-in/out, manage the hotel's reservation systems, and handle cash and card transactions with integrity. We value teamwork, strong communication, and a guest-centric approach.

This role requires standing for extended periods and offers competitive pay and benefits as part of our hospitality team. Join a company recognized for service excellence and growth opportunities, with comprehensive benefits and

Qualifications

You love working with people and will go above and beyond for each guests’ needs.
You work well with others and enjoy being part of a team.
Excellent oral, written, and interpersonal communication skills.
You are not just a problem solver, but also a solution finder to ensure the best experience for our guests.

Responsibilities

Assist guests in the check-in and check-out procedure, as well as throughout their stay.
Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
Handle all financial matters – including credit card and cash transactions – securely and accurately.
Anticipate guests’ needs and maximize the guest experience.
Foster a hospitable, approachable, and customer-focused environment with the team.