Front Desk Associate - Elevate Guest Experience

OTO Development; San Diego (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401k with company match

Life insurance provided by company

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Job summary

OTO Development is seeking a Front Desk Associate in San Diego to greet guests, check them in/out, and coordinate with team members to ensure a smooth stay. You will use the hotel reservation system and related software while handling payments and guest inquiries with integrity.

The role emphasizes outstanding communication, teamwork, and a proactive service mindset to create memorable experiences for every guest.

Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Ability to work well with others and in a team environment.
• Strong problem-solving mindset to ensure guest satisfaction.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Operate the hotel’s electronic reservation system and related programs.
• Handle financial transactions securely and accurately.
• Anticipate guest needs to maximize the guest experience.
• Collaborate with team members to maintain a hospitable, customer-focused environment.

Skills

Customer service

Team collaboration

Communication

Problem solving

Tools

Reservation software

Job description

OTO Development is seeking a Front Desk Associate in San Diego to greet guests, check them in/out, and coordinate with team members to ensure a smooth stay. You will use the hotel reservation system and related software while handling payments and guest inquiries with integrity.

The role emphasizes outstanding communication, teamwork, and a proactive service mindset to create memorable experiences for every guest.