Guest Experience Front Desk Pro

OTO Development; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Desk Associate to warmly greet guests, manage check‑in/check‑out, and ensure a seamless stay at our Orlando property. You will handle reservations, process payments securely, and address guest needs with integrity and professionalism.

Working with a collaborative team, you’ll uphold exceptional service standards and contribute to a welcoming, guest‑first experience at this property.

Qualifications

• You love working with people and will go above and beyond for each guests’ needs.
• You work well with others and enjoy being part of a team.
• You have excellent oral, written, and interpersonal communication skills.
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests.

Responsibilities

• Assist guests in the check-in and check-out procedure, as well as throughout their stay.
• Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
• Handle all financial matters – including credit card and cash transactions – securely and accurately.
• Anticipate guests’ needs and maximize the guest experience.
• Collaborate with team members to foster a hospitable, customer-focused environment.

Job description

OTO Development is seeking a Front Desk Associate to warmly greet guests, manage check‑in/check‑out, and ensure a seamless stay at our Orlando property. You will handle reservations, process payments securely, and address guest needs with integrity and professionalism.

Working with a collaborative team, you’ll uphold exceptional service standards and contribute to a welcoming, guest‑first experience at this property.