Guest Experience Specialist — Front Desk

Dimension Hospitality Group; Solana Beach (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily guest interaction

Job summary

Dimension Hospitality Group in Solana Beach, CA is hiring a Guest Service Representative to assist guests with check-ins, check-outs, and reservations, ensuring smooth front desk operations and a memorable guest experience.

You will greet guests, handle inquiries, process payments, coordinate with housekeeping, and provide local information. Prior hotel or customer service experience helps, but is not required; flexible to work holidays and weekends. EOE

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escape concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Professional presence

Multitasking

Job description

Dimension Hospitality Group in Solana Beach, CA is hiring a Guest Service Representative to assist guests with check-ins, check-outs, and reservations, ensuring smooth front desk operations and a memorable guest experience.

You will greet guests, handle inquiries, process payments, coordinate with housekeeping, and provide local information. Prior hotel or customer service experience helps, but is not required; flexible to work holidays and weekends. EOE