Front Desk Guest Experience Specialist

Dimension Hospitality Group; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dimension Hospitality Group is seeking a friendly Guest Service Representative in San Diego to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to an exceptional guest experience.

You will greet guests, manage check-ins/check-outs, answer questions, process payments, and coordinate with housekeeping and other departments.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Tools

Hotel systems

Job description

Dimension Hospitality Group is seeking a friendly Guest Service Representative in San Diego to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to an exceptional guest experience.

You will greet guests, manage check-ins/check-outs, answer questions, process payments, and coordinate with housekeeping and other departments.