Guest Experience Specialist

Hyatt Place Hyatt House Tempe/Phoenix/University; Tempe (AZ); On-site; USD 26,000 - 38,000; Full time

Job summary

Hyatt Place Hyatt House Tempe/Phoenix/University is seeking a Front Desk Agent to assist guests with check-in and check-out, answer phone calls, and handle special requests in line with hotel policies. The role emphasizes guest satisfaction, safety, and professional communication.

The candidate will maintain knowledge of hotel services, operate the front desk efficiently, and process payments while ensuring accurate transaction records and smooth guest experiences.

Qualifications

• Ability to perform essential duties as described in the job posting.
• Experience handling guest requests and complaints is a plus.
• Proficiency in using hotel front desk software and payment processing.

Responsibilities

• Assist guests with check-in and check-out.
• Answer phone calls and direct them appropriately.
• Handle guest requests and information needs in a timely manner.
• Resolve guest complaints and maintain high guest satisfaction.
• Maintain knowledge of hotel services, hours, rates, and promotions.
• Process payments, ensure accuracy of transactions, and balance the bank.

Skills

Check-in/Check-out

Phone etiquette

Guest service

Safety awareness

Tools

Hotel systems

Job description

Hyatt Place Hyatt House Tempe/Phoenix/University is seeking a Front Desk Agent to assist guests with check-in and check-out, answer phone calls, and handle special requests in line with hotel policies. The role emphasizes guest satisfaction, safety, and professional communication.

The candidate will maintain knowledge of hotel services, operate the front desk efficiently, and process payments while ensuring accurate transaction records and smooth guest experiences.