Guest Experience Front Desk Agent

Remington Hospitality; Phoenix (AZ); On-site; USD 32,000 - 48,000; Full time

Job summary

Remington Hospitality in Phoenix is seeking a front desk professional to greet guests, manage check-in and check-out efficiently, and assist with pre-registration and blocking of reservations when needed.

You will post charges accurately, handle cash and card payments, and maintain knowledge of the front office system and daily transactions. The role requires handling same-day reservations, understanding rates and cancellations, and relocating guests when necessary.

Qualifications

• Front desk agents greet guests and manage check-in/check-out processes with courtesy and efficiency.
• Accurately handle guest charges and payments, including cash, checks, and card transactions.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest service

Cash handling

Reservations

Tools

Front Office software

Job description

Remington Hospitality in Phoenix is seeking a front desk professional to greet guests, manage check-in and check-out efficiently, and assist with pre-registration and blocking of reservations when needed.

You will post charges accurately, handle cash and card payments, and maintain knowledge of the front office system and daily transactions. The role requires handling same-day reservations, understanding rates and cancellations, and relocating guests when necessary.