Guest Experience Specialist — Front Desk

Hilton Garden Inn Hoffman Estates; Schaumburg (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health보험

Paid Time Off

401k Company Match

Daily Pay

TELUS Health access

Travel Discounts

Commuter Transit and Parking benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Hilton Garden Inn Hoffman Estates is seeking a Guest Service Agent to greet, check-in and service guests with a friendly, brand-aligned approach. You will process reservations, handle payments, and assist guests with needs while maintaining room readiness and safety standards.

The role emphasizes early guest engagement, accurate billing, and teamwork to achieve high guest satisfaction, working on a schedule that may include weekends and holidays.

Qualifications

• Prior customer service experience or training is required or preferred.
• Knowledge of property management systems (PMS) is a plus.
• Excellent communication and courteous guest interaction are essential.

Responsibilities

• Greet guests immediately and assist with their needs.
• Register guests and assign rooms; manage check-in process.
• Handle payments and verify method of payment.
• Make and confirm reservations; assist with luggage when needed.
• Transact and balance guest ledgers; ensure accuracy of bills.

Skills

Customer service

High school diploma

PMS knowledge

Education

High school diploma or equivalent

Tools

PMS system

Job description

Hilton Garden Inn Hoffman Estates is seeking a Guest Service Agent to greet, check-in and service guests with a friendly, brand-aligned approach. You will process reservations, handle payments, and assist guests with needs while maintaining room readiness and safety standards.

The role emphasizes early guest engagement, accurate billing, and teamwork to achieve high guest satisfaction, working on a schedule that may include weekends and holidays.