Guest Experience Front Desk Agent

RAINMAKER TEAM LLC; Blue Ash (OH); Presencial; USD 29 000 - 36 000; Tempo integral

Resumo da oferta

Hilton Garden Inn is seeking an energetic, guest-focused individual for our front desk team. You will greet guests, register them efficiently, and provide information to help guests meet their expectations, while solving problems with a positive approach.

Success in this role requires professional communication, accurate billing, punctuality, and a commitment to the Hilton brand standards to ensure every guest leaves satisfied.

Qualificações

• Experience in customer service is preferred.
• Ability to greet guests politely and professionally.
• Comfort with handling payments and basic billing.

Responsabilidades

• Greet guests with enthusiasm.
• Register guests efficiently.
• Provide information to guests and manage expectations.
• Solve problems based on the situation.
• Follow brand standards while maintaining a positive attitude.
• Follow basic accounting and billing practices.
• Handle money accurately.
• Be professional and maintain a neat appearance.
• Ensure each guest is satisfied.
• Be punctual and reliable in appearance and service.

Conhecimentos

Customer service

Cash handling

Communication

Problem solving

Ferramentas

POS system

Descrição da oferta de emprego

Hilton Garden Inn is seeking an energetic, guest-focused individual for our front desk team. You will greet guests, register them efficiently, and provide information to help guests meet their expectations, while solving problems with a positive approach.

Success in this role requires professional communication, accurate billing, punctuality, and a commitment to the Hilton brand standards to ensure every guest leaves satisfied.